Refund policy
Return and Refund Policy
Thalia Glow Maison is committed to providing a clear and fair return experience. If you need to return a product or report a concern with your order, please review the policy below.
Return Request Window
Return requests may be made within 30 days of the date your order is delivered.
To qualify for a return, the product must be unused, unopened, and in the same condition as received. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.
For hygiene and safety reasons, skincare, beauty, and personal care products that have been opened, used, tested, or tampered with may not qualify for return.
Products Not Eligible for Return
We generally cannot accept returns for:
1. Opened or used skincare and beauty products
2. Final sale or clearance merchandise
3. Gift cards
4. Custom or personalized products
5. Items damaged due to misuse or improper care
6. Products returned without prior approval
Requesting a Return
Before sending any product back, please contact our support team and provide your order number, the product you wish to return, and a brief explanation of your request.
If your order arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to assist with the review.
Once an eligible return request has been approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If the return is related to an error by Thalia Glow Maison, such as a damaged, defective, or incorrect product, we will review the matter and provide an appropriate resolution.
We recommend using a trackable shipping service. Thalia Glow Maison is not responsible for return packages that are lost or delayed by the shipping carrier.
Approved returns may be sent to:
Thalia Glow Maison
138 Evergreen Cir
Rangeley, ME 04970
United States
Damaged or Incorrect Orders
Please inspect your order after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
We may request photos of the product, packaging, or shipping label to verify the issue and determine the most suitable solution.
Refund Review
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue was caused by Thalia Glow Maison.
Exchanges and Order Cancellations
Direct exchanges are not guaranteed. If you need a different product, please complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Orders that have already shipped must follow the return terms described in this policy.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Thalia Glow Maison
138 Evergreen Cir, Rangeley, ME 04970, United States
Email: `support@thaliaskinmaison.shop`
Phone: +1 260-207-1400